Analytics & Business Intelligence

Customer Satisfaction Surveys Dashboard

Designed a customer satisfaction analytics dashboard that turned survey responses into clear executive visibility, faster reporting cycles, and more actionable insight for service improvement initiatives.

IndustryTelecommunications
ScopeSpain
ImpactMillions of telecom consumers represented in customer experience reporting
Business AreasCustomer Experience, Operations, Executive Reporting, Analytics
TechnologyPower BI, SQL, Survey Data Modeling, Dashboarding

Business Need

Customer satisfaction data needed to be turned into clearer executive reporting so teams could move beyond raw survey results and respond faster to service improvement priorities.

Our Approach

We designed a dashboarding layer that translated survey signals into structured reporting, executive visibility, and a more decision-oriented view of customer experience performance.

Customer Success

The outcome was a sharper reporting system for customer satisfaction, faster access to key insights, and better support for service improvement initiatives.